Chat Groups

Overview

Chat Groups are used for adding users of the CWP to a group, not SMS DIDs

Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with. 

Creating A Group

• Click the Create New button
  
• Name the group and click Submit

Add Users To A Group

• Find the group in the list of groups and click the Action button
• Select the View button
• In the list of users, click Attach User to the users you wish to add to this chat group.
• Once the Attach button is pressed, the user is added to the group. To go to the previous screen click the Back button

Remove Users From A Group

• Find the group you wish to remove users from in the list under Chat Groups
• Click the Action button and select View
• In the list of users, click the Remove User button to remove a user from the group

Chat With A Group

1. Click Chat in the left hand menu
2. Click the New Chat sign on the page that loads
3. Select Existing Contact to bring up a list of contacts
4. Select the Group you wish to add. In the image below, the multiple person icon indicates a group (ex. Front Desk)