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Hotel Training
SimplyVX Management Interface (SMI) - Client Manual
Formerly Communications Web Interface (CWP)
Phone Features
Accessing the phone features, settings and options via star ( * ) codes on the Think Simplicity system
SimplyVX - Integration to 3rd Party Systems
Property Management Systems (PMS), etc.
SimplyChat
Texting module which allows users to chat internally or text with external parties using SMS
SimplyGuest
Used to view, manage and modify Guest Room extensions in the hotel. Collection of tools to manage and view guest details
SimplyNotify
Collection of settings to manage the automated notification messages within the SMI
SimplyPMS
Collection of PMS (Property Management System) settings and information
SimplyRate
Collection of call accounting settings and details This module is to view the calling rate/transactions for phone calls
SimplyReport
Collection of reporting tools throughout the system
SimplySupport
Initiate or manage support assistance from Think Simplicity
SimplyVX
Collection of settings to manage call flow and routing
SimplyWake
Wake up call system
SimplyRun
Automate actions based on event triggers within specific modules
Certified Property Management Systems (PMS)
Call Accounting Systems
Uncertified Property Management Systems (PMS)
Voicemail
Voice mails may only be saved for 90 days and in which case will be permanently purged from the system. If you wish to keep voicemails for long period, we recommend setting up a voicemail to email setting on your voicemail box. This can be done by sending a ...
Star Code Cheat Sheet
Some features may only be used by an Admin phone (ie. front desk phone, office phone, etc) If your system uses prefix before extension numbers (for instance room 400 would be 7400) then be sure to add the prefix when operating star ( * ) codes. Do Not Distur...
Overview and Site Anatomy
Page Layout A: Main Menu :: List of modules and submodule pages / actions B: Account Number and Customer Name :: The account number within Think Simplicity and the hotel's name. C: Service Status :: Will identify realtime status of services critical to ...
From PMS System
Used to view records sent from the PMS Vendor to the hotel PBX system. ID: PMS Record ID Record: Record sent (ie. check in, out or maid codes status) Reference: PBX PMS Interface reference number Date: Date and time the record was sent Account: Think...
Tel Extensions
Tel Extensions Shows the status, permissions, and allows you to modify these settings for all extensions in the hotel Extensions are categorized and separated by Guest Room, House Phones, and Admin Extensions Click View to modify an extension Select Add Ra...
Feature - IVR
Allows you to see, and modify the IVR (interactive voice response, a.k.a. auto-attendant) for the hotel. Key: The key that will be pressed to select the corresponding option (ie. Key 1 would be the same as "Press 1 for Catering" IVR: Select the IVR you wis...
List
A: Row Filter Dropdown Filter the number of rows shown in the associated table B: Create New Wake-up Call button Button to create a new wake up call More information found here: https://kb.thinksimplicity.net/link/568#bkmrk-page-title C: Button to pop ...
Create
Wake-Up Call module can be accessed by clicking "SimplyWake" on the left hand menu of links. Then select "Create" Select Date: Click on this field to select the date the wake-up call should be triggered Select Hour: Click on the corresponding box to select...
Overview
SimplyRun is a module which will perform automated tasks based on time or other specific triggers. How the Rules are Executed A lambda function will run every minute and access a URL using a GET method to https://cwp.thinksimplicity.com/api/run/cron This...
Overview & Usage
Overview The SimplyChat module allows you to send SMS text messages to phone numbers with SMS capabilities. A user must be assigned to a chat group, or a SMS DID assigned to them. To start an SMS chat, log into the Client Web Portal (https://cwp.thinksimplic...
Chat Groups
Overview Chat Groups are used for adding users of the CWP to a group, not SMS DIDs Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with. Creating A Grou...
Broadcast Message
Overview Broadcast message allows you to send a message to several contacts at once despite if they're in a group or not. Unlike group chat, the broadcast messages goes to the individual only, and their replies are not seen by anyone else besides the SimplyCh...
Message Template
Overview Message Templates allow you to create commonly used messages that can easily be selected to save time sending messages to others. Create New Message Template To create a new message template, click on the "Create New" button in the upper right han...
SMS DIDs
Overview SMS DIDs are the list of telephone numbers the SimplyChat module for your hotel can use. You can assign DIDs (telephone numbers) to specific users or groups (note: you can't assign to specific users and group(s) at the same time). The DID (tele...
Call Report
Overview
The SimplyNotify module allows you to setup notifications, such as missed wakeup calls, for the hotel. Create New - Create new notification alert Currently set notification modules Notifications Enable - Indicates if notification module is enabled or not ...
Create Support Ticket
Overview SimplySupport allows you to submit a support ticket to support@thinksimplicity.com via the CWP intead of your inbox. Create Ticket Title: Title of the ticket you wish to submit Category: Choose the most releveant category so support can bette...
Wakeup Call Instructions
You can also create, modify or delete wakeup calls from the Client Web Portal at https://cwp.thinksimplicity.com Via Admin Phones To Set up New Wakeup Call For a Room: Dial *81 System will Say : " Welcome to the Wakeup call System..." Enter in room numb...
My Address Book
Under My Address Book you can store contacts to your Personal Address Book. Here all the contacts you add will be visible to your whole organization under Guestbook. But only the contacts you add will be under My Address Book. ...
IQware PMS SystemPage
IQware PMS System What is SimplyVX? SimplyVX is an easy short name for a whole collection of complex services and applications that provide a cloud based communications system for hotels. The simple explanation is it replaces the hotels on-site phone sy...