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Voice mails may only be saved for 90 days and in which case will be permanently purged from the system.  If you wish to keep voicemails for long period, we recommend setting up a voicemail to email setting on your voicemail box.  This can be done by sending a ...

Some features may only be used by an Admin phone (ie. front desk phone, office phone, etc) If your system uses prefix before extension numbers (for instance room 400 would be 7400) then be sure to add the prefix when operating star ( * ) codes. Do Not Distur...

Page Layout A: Main Menu :: List of modules and submodule pages / actions B: Account Number and Customer Name :: The account number within Think Simplicity and the hotel's name. C: Service Status :: Will identify realtime status of services critical to ...

Used to view records sent from the PMS Vendor to the hotel PBX system.   ID: PMS Record ID Record: Record sent (ie. check in, out or maid codes status) Reference: PBX PMS Interface reference number Date: Date and time the record was sent Account: Think...

Tel Extensions Shows the status, permissions, and allows you to modify these settings for all extensions in the hotel Extensions are categorized and separated by Guest Room, House Phones, and Admin Extensions Click View to modify an extension Select Add Ra...

Allows you to see, and modify the IVR (interactive voice response, a.k.a. auto-attendant) for the hotel. Key: The key that will be pressed to select the corresponding option (ie. Key 1 would be the same as "Press 1 for Catering" IVR: Select the IVR you wis...

A: Row Filter Dropdown Filter the number of rows shown in the associated table B: Create New Wake-up Call button Button to create a new wake up call More information found here: https://kb.thinksimplicity.net/link/568#bkmrk-page-title  C: Button to pop ...

Wake-Up Call module can be accessed by clicking "SimplyWake" on the left hand menu of links. Then select "Create" Select Date: Click on this field to select the date the wake-up call should be triggered Select Hour: Click on the corresponding box to select...

SimplyRun is a module which will perform automated tasks based on time or other specific triggers.   How the Rules are Executed A lambda function will run every minute and access a URL using a GET method to https://cwp.thinksimplicity.com/api/run/cron This...

Overview The SimplyChat module allows you to send SMS text messages to phone numbers with SMS capabilities. A user must be assigned to a chat group, or a SMS DID assigned to them. To start an SMS chat, log into the Client Web Portal (https://cwp.thinksimplic...

Overview Chat Groups are used for adding users of the CWP to a group, not SMS DIDs Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with.  Creating A Grou...

Overview Broadcast message allows you to send a message to several contacts at once despite if they're in a group or not. Unlike group chat, the broadcast messages goes to the individual only, and their replies are not seen by anyone else besides the SimplyCh...

Overview Message Templates allow you to create commonly used messages that can easily be selected to save time sending messages to others.  Create New Message Template To create a new message template, click on the "Create New" button in the upper right han...

Overview SMS DIDs are the list of telephone numbers the SimplyChat module for your hotel can use. You can assign DIDs (telephone numbers) to specific users or groups (note: you can't assign to specific users and group(s) at the same time).   The DID (tele...

The SimplyNotify module allows you to setup notifications, such as missed wakeup calls, for the hotel. Create New - Create new notification alert Currently set notification modules Notifications Enable - Indicates if notification module is enabled or not ...

Overview SimplySupport allows you to submit a support ticket to support@thinksimplicity.com via the CWP intead of your inbox.   Create Ticket Title: Title of the ticket you wish to submit Category: Choose the most releveant category so support can bette...

You can also create, modify or delete wakeup calls from the Client Web Portal at https://cwp.thinksimplicity.com Via Admin Phones To Set up New Wakeup Call For a Room: Dial *81 System will Say : " Welcome to the Wakeup call System..." Enter in room numb...

What is STIR/SHAKEN? STIR/SHAKEN is a technology framework designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using toKENs. ...

The Lifeline & 988 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. When people call,...