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Hotel Training

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SimplyVX Management Interface (SMI) - Client Manual

Formerly Communications Web Interface (CWP)

Phone Features

Accessing the phone features, settings and options via star ( * ) codes on the Think Simplicity system

phone
features
star codes
voicemail
wake up calls

SimplyVX - Integration to 3rd Party Systems

Property Management Systems (PMS), etc.

SimplyChat

SimplyVX Management Interface (SMI) - C...

Texting module which allows users to chat internally or text with external parties using SMS

SimplyGuest

SimplyVX Management Interface (SMI) - C...

Used to view, manage and modify Guest Room extensions in the hotel. Collection of tools to manage and view guest details

SimplyNotify

SimplyVX Management Interface (SMI) - C...

Collection of settings to manage the automated notification messages within the SMI

SimplyPMS

SimplyVX Management Interface (SMI) - C...

Collection of PMS (Property Management System) settings and information

SimplyRate

SimplyVX Management Interface (SMI) - C...

Collection of call accounting settings and details This module is to view the calling rate/transactions for phone calls

SimplyReport

SimplyVX Management Interface (SMI) - C...

Collection of reporting tools throughout the system

SimplySupport

SimplyVX Management Interface (SMI) - C...

Initiate or manage support assistance from Think Simplicity

SimplyVX

SimplyVX Management Interface (SMI) - C...

Collection of settings to manage call flow and routing

SimplyWake

SimplyVX Management Interface (SMI) - C...

Wake up call system

SimplyRun

SimplyVX Management Interface (SMI) - C...

Automate actions based on event triggers within specific modules

Certified Property Management Systems (PMS)

SimplyVX - Integration to 3rd Party Sys...

Call Accounting Systems

SimplyVX - Integration to 3rd Party Sys...

Uncertified Property Management Systems (PMS)

SimplyVX - Integration to 3rd Party Sys...

Voicemail

Phone Features

Voice mails may only be saved for 90 days and in which case will be permanently purged from the system.  If you wish to keep voicemails for long period, we recommend setting up a voicemail to email setting on your voicemail box.  This can be done by sending a ...

Star Code Cheat Sheet

Phone Features

Some features may only be used by an Admin phone (ie. front desk phone, office phone, etc) If your system uses prefix before extension numbers (for instance room 400 would be 7400) then be sure to add the prefix when operating star ( * ) codes. Do Not Distur...

Overview and Site Anatomy

SimplyVX Management Interface (SMI) - C...

Page Layout A: Main Menu :: List of modules and submodule pages / actions B: Account Number and Customer Name :: The account number within Think Simplicity and the hotel's name. C: Service Status :: Will identify realtime status of services critical to ...

From PMS System

SimplyVX Management Interface (SMI) - C... SimplyPMS

Used to view records sent from the PMS Vendor to the hotel PBX system.   ID: PMS Record ID Record: Record sent (ie. check in, out or maid codes status) Reference: PBX PMS Interface reference number Date: Date and time the record was sent Account: Think...

Tel Extensions

SimplyVX Management Interface (SMI) - C... SimplyVX

Tel Extensions Shows the status, permissions, and allows you to modify these settings for all extensions in the hotel Extensions are categorized and separated by Guest Room, House Phones, and Admin Extensions Click View to modify an extension Select Add Ra...

Feature - IVR

SimplyVX Management Interface (SMI) - C... SimplyVX

Allows you to see, and modify the IVR (interactive voice response, a.k.a. auto-attendant) for the hotel. Key: The key that will be pressed to select the corresponding option (ie. Key 1 would be the same as "Press 1 for Catering" IVR: Select the IVR you wis...

List

SimplyVX Management Interface (SMI) - C... SimplyWake

A: Row Filter Dropdown Filter the number of rows shown in the associated table B: Create New Wake-up Call button Button to create a new wake up call More information found here: https://kb.thinksimplicity.net/link/568#bkmrk-page-title  C: Button to pop ...

Create

SimplyVX Management Interface (SMI) - C... SimplyWake

Wake-Up Call module can be accessed by clicking "SimplyWake" on the left hand menu of links. Then select "Create" Select Date: Click on this field to select the date the wake-up call should be triggered Select Hour: Click on the corresponding box to select...

Overview

SimplyVX Management Interface (SMI) - C... SimplyRun

SimplyRun is a module which will perform automated tasks based on time or other specific triggers.   How the Rules are Executed A lambda function will run every minute and access a URL using a GET method to https://cwp.thinksimplicity.com/api/run/cron This...

Overview & Usage

SimplyVX Management Interface (SMI) - C... SimplyChat

Overview The SimplyChat module allows you to send SMS text messages to phone numbers with SMS capabilities. A user must be assigned to a chat group, or a SMS DID assigned to them. To start an SMS chat, log into the Client Web Portal (https://cwp.thinksimplic...

Chat Groups

SimplyVX Management Interface (SMI) - C... SimplyChat

Overview Chat Groups are used for adding users of the CWP to a group, not SMS DIDs Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with.  Creating A Grou...

Broadcast Message

SimplyVX Management Interface (SMI) - C... SimplyChat

Overview Broadcast message allows you to send a message to several contacts at once despite if they're in a group or not. Unlike group chat, the broadcast messages goes to the individual only, and their replies are not seen by anyone else besides the SimplyCh...

Message Template

SimplyVX Management Interface (SMI) - C... SimplyChat

Overview Message Templates allow you to create commonly used messages that can easily be selected to save time sending messages to others.  Create New Message Template To create a new message template, click on the "Create New" button in the upper right han...

SMS DIDs

SimplyVX Management Interface (SMI) - C... SimplyChat

Overview SMS DIDs are the list of telephone numbers the SimplyChat module for your hotel can use. You can assign DIDs (telephone numbers) to specific users or groups (note: you can't assign to specific users and group(s) at the same time).   The DID (tele...

Call Report

SimplyVX Management Interface (SMI) - C... SimplyReport

Overview

SimplyVX Management Interface (SMI) - C... SimplyNotify

The SimplyNotify module allows you to setup notifications, such as missed wakeup calls, for the hotel. Create New - Create new notification alert Currently set notification modules Notifications Enable - Indicates if notification module is enabled or not ...

Create Support Ticket

SimplyVX Management Interface (SMI) - C... SimplySupport

Overview SimplySupport allows you to submit a support ticket to support@thinksimplicity.com via the CWP intead of your inbox.   Create Ticket Title: Title of the ticket you wish to submit Category: Choose the most releveant category so support can bette...

Wakeup Call Instructions

Phone Features

You can also create, modify or delete wakeup calls from the Client Web Portal at https://cwp.thinksimplicity.com Via Admin Phones To Set up New Wakeup Call For a Room: Dial *81 System will Say : " Welcome to the Wakeup call System..." Enter in room numb...

My Address Book

SimplyVX Management Interface (SMI) - C... SimplyGuest

Under My Address Book you can store contacts to your Personal Address Book. Here all the contacts you add will be visible to your whole organization under Guestbook. But only the contacts you add will be under My Address Book.                    ...

IQware PMS SystemPage

SimplyVX - Integration to 3rd Party Sys... Certified Property Management Systems (...

IQware PMS System What is SimplyVX? SimplyVX is an easy short name for a whole collection of complex services and applications that provide a cloud based communications system for hotels. The simple explanation is it replaces the hotels on-site phone sy...