Chat Groups
Overview
Chat Groups are used for adding users of the CWP to a group, not SMS DIDs
Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with.
Creating A Group
- Click the Create New button
- Name the group and click Submit
Add Users To A Group
- Find the group in the list of groups and click the Action button
- Select the View button
- In the list of users, click Attach User to the users you wish to add to this chat group.
- Once the Attach button is pressed, the user is added to the group. To go to the previous screen click the Back button
Remove Users From A Group
- Find the group you wish to remove users from in the list under Chat Groups
- Click the Action button and select View
- In the list of users, click the Remove User button to remove a user from the group
Chat With A Group
- Click Chat in the left hand menu
- Click the New Chat sign on the page that loads
- Select Existing Contact to bring up a list of contacts
- Select the Group you wish to add. In the image below, the multiple person icon indicates a group (ex. Front Desk)
