Chat Groups

Overview

Chat Groups are used for adding users of the CWP to a group, not SMS DIDs

Chat groups allow you to add multiple participentsparticipants to a conversation. Any messages you send will be sent to all recepientsrecipients you choose to make a group with. 

 

Creating A Group

• Click the Create GroupNew button 
  
• Name the group and click Submit

 

Add Users To A Group

• Find the group in the list of gourpsgroups and click the Action button
• Select the View button
• In the list of users, click Attach User to the users you wish to add to this chat group.
• Once the Attach button is pressed, the user is added to the group. To go to the previous screen click the Back button

 

Remove Users From A Group

• Find the group you wish to remove users from in the list under Chat Groups
• Click the Action button and select View
• In the list of users, click the Detatch button to remove a user from the group

 

Chat With A Group

1. Click Chat in the left hand menu
2. Click the PlusNew Chat sign on the page that loads
3. Select  NewExisting Contact to bring up a list of contacts
4. Select the Group you wish to add. In the image below, the multiple person icon indicates a group (namedex. TestFront Group 011Desk)