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Chat Groups

Overview

Chat Groups are used for adding users of the CWP to a group, not SMS DIDs

Chat groups allow you to add multiple participants to a conversation. Any messages you send will be sent to all recipients you choose to make a group with. 


Creating A Group

  • Click the Create New button
  • Name the group and click Submit


Add Users To A Group

  • Find the group in the list of groups and click the Action button
  • Select the View button
  • In the list of users, click Attach User to the users you wish to add to this chat group.
  • Once the Attach button is pressed, the user is added to the group. To go to the previous screen click the Back button


Remove Users From A Group

  • Find the group you wish to remove users from in the list under Chat Groups
  • Click the Action button and select View
  • In the list of users, click the Detatch button to remove a user from the group


Chat With A Group

chat with a group 1.jpgchat with a group.jpg

  1. Click Chat in the left hand menu
  2. Click the New Chat sign on the page that loads
  3. Select Existing Contact to bring up a list of contacts
  4. Select the Group you wish to add. In the image below, the multiple person icon indicates a group (ex. Front Desk)

new chat.jpg