Overview & Usage

Overview

The SimplyChat module allows you to send SMS text messages to phone numbers with SMS capabilities. A user must be assigned to a chat group, or a SMS DID assigned to them.

 

SimplyChat Limitations

• 1000 character limit when creating messages in chat window

 

Terms:

DID: Direct Inward Dialing - A term meaning, for simplicity sake, a telephone number. For example, a DID of 406-555-5555 would be a DID (direct inward dialing) for a cell phone, business, desk phone, etc.

Types of Conversations

• Visitor: A DID/SMS for non-guest at the hotel (visitors)
• Guest: A DID/SMS for guest at the hotel (check-ins)
• UI Users: Other users of the Client Web Portal/SimplyChat, such as other Front Desk employees, managers of the hotel, etc 
• Groups: A grouping of users where a message can be sent to all members in that group.

Starting an SMS Chat

To start an SMS chat, log into the Client Web Portal (https://cwp.thinksimplicity.com). Once logged in click on SimplyChat on the left hand menu. Then choose Chat. You will be greeted with a screen with a text field similar to a chatroom or SMS phone-app screen.

Types of Conversation Filters

1. Unread Conversations - Filters and shows all unread conversations for the user
2. All Conversations - Filters and shows all the exisiting conversations for a user
3. Favorite Conversations - Filters and shows only favorited conversations for a user. Favorites allow for quick reference and navigation of often used, or currently being used conversations.
4. Visitor Conversations - Filters and shows only Visitor type conversations
5. Guest Conversations - Filters and shows only Guest type conversations
6. UI Users Conversations - Filters and shows only UI Users type conversations 
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