Phone Features

Accessing the phone features, settings and options via star ( * ) codes on the Think Simplicity system

Voicemail

Voice mails may only be saved for 90 days and in which case will be permanently purged from the system.  If you wish to keep voicemails for long period, we recommend setting up a voicemail to email setting on your voicemail box.  This can be done by sending a request to email to support@thinksimplicity.com

Accessing Voicemail from Phone

Star Code: *86

Accessing Another Extension's Voicemail

Star Code: *486 + Extension number

Star code only works from an admin phone

Accessing Voicemail From Outside Hotel

Star Code: *

Change Folders

After accessing voicemail (after entering pin) press Option 2 to access other folders.

Folders help organize voicemail into easy to navigate categories.

Change Greeting Message

After accessing voicemail (after entering pin) press Option 0 to access mailbox options.

While listening to a recorded voicemail message you can press # to fast forward or * to rewind.

 

 

Star Code Cheat Sheet

Some features may only be used by an Admin phone (ie. front desk phone, office phone, etc)

If your system uses prefix before extension numbers (for instance room 400 would be 7400) then be sure to add the prefix when operating star ( * ) codes.

Do Not Disturb


Wake Up Calls 


Calling Restrictions


Voicemail


Directory Assistance


Room Status

Night Audit


Checking In/Out


Maid Code Status

Restricted to only Room Phones


Pick Up Calls

Wakeup Call Instructions

You can also create, modify or delete wakeup calls from the Client Web Portal at https://cwp.thinksimplicity.com

Via Admin Phones

To Set up New Wakeup Call For a Room:


Via Room Phones

To setup or delete a Wakeup Call From a Room Phone:


Wakeup Call Message Instructions

Modifies the message that is played when a wakeup call is answered.

To listen to the current wakeup message for the property:

 



To Create a NEW wakeup message for the property: